Your home is cleaned by a regularly assigned crew and day each time. You wouldn't have a different crew unless informed. Same day each rotation and approximately the same time each cleaning.
Our normal work days are Monday through Friday from 8:00am to 5:00pm. We will make every effort to meet your needs, but a specific time is hard to set. You may request an a.m. or p.m. time slot. Please allow a 1 hour window of time to show up.
In order to give you the best value for your money and do an efficient job, we ask that you straighten up the night before. All clothes, papers and toys should be picked up the night before. The crew does not wash laundry or dishes. You can also have a day of organizing for $75.00 + tax per hour if needed.
Most of our customers are not. For security, the company controls all keys everyday and only the crew assigned to your house has access to the key. Keys are coded individually and kept at the office. Otherwise, keys must be left out for us on the cleaning day. If you forget to leave a key, a $25 dollar trip charge can be billed.
If your scheduled house cleaning falls on a holiday, we will contact you to reschedule your service or skip that particular cleaning day and clean your house on the next scheduled time.
You must give a 24 hour notice for changes. Please advise us as soon as possible so unnecessary trips won't occur. Messages can be left on the voice mail 24 hours a day. (281-855-9212) There will be a $25.00 trip charge if the office is not contacted.
Payment should be left on the day of each cleaning visit. Checks are payable to Westside Maids and should include sales tax. If you forget to leave a check, please mail to: 21925 Franz Rd, Ste 603, Katy TX 77449.
Please let us know if you have pets. It would be best to put your animals away to avoid any mishaps.
Please make us aware of any special cleaning requirements or items we should not attempt to clean, such as: antiques, costly rugs, furniture, marble, flooring, etc.