You will certainly want to know....
Who will be in your home?
Your home is cleaned by a regularly assigned crew and day each time.
You wouldn't have a different crew unless informed. Same day each rotation
and approximately the same time each cleaning.
What Time will the Maid
be at my home?
Our normal
work days are Monday thru Friday from 9:00am to 6:00pm. We will make
every effort to meet your needs, but a specific time is hard to set.
You may request an a.m. or p.m. time slot. Please allow a 1 hour
window of time to show up.
Do I have to do anything before my
cleaning day?
In order to give you the best value for your money, we ask that you
straighten up the night before. All clothes, papers and toys should
be picked up the night before. The crew does not wash laundry
or dishes. You can also have a day of organizing for $60.00 + tax per hour if needed.
Do
I have to be home?
Most of
our customers are not. For security, the company controls all keys everyday
and only the crew assigned to your house has access to the key. Keys
are coded individually and kept at the office. Otherwise, keys must
be left out for us on the cleaning day. We would prefer alarms not be
set on your assigned day. If you need to set an alarm, use special code
6243. If you forget to leave a key a $25 dollar trip charge can be billed.
What if my cleaning falls on a holiday?
If your scheduled cleaning day falls on a holiday, we will contact you
to reschedule your service or skip that particular cleaning day and
clean your house on the next scheduled time.
What if I need to change the
scheduled cleaning day?
You must give a 24 hour notice for changes. Please advise us as soon
as possible so unnecessary trips won't occur. Messages can be left on
the voice mail 24 hours a day. (281-855-9212) There will be a
$25.00 trip charge if the office is not contacted.
How do I pay for the services?
Payment should be left on the day of each cleaning visit. Checks are
payable to Westside Maids
and should include sales tax. If you forget to leave a check, please
mail to: 16840 Clay Rd., Suite 103, Houston, Texas 77084.
Important Notes:
Please let us know if you have pets.
Please make us aware of any special cleaning requirements or items we
should not attempt to clean, such as: antiques, costly rugs, furniture,
marble, flooring, etc..
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