You will certainly want to know....
Who will be in your home?
Your home is cleaned by a regularly assigned crew and day each time.
You wouldn't have a different crew unless informed. Same day each rotation
and approximately the same time each cleaning.
What Time will the Maid
be at my home?
Our normal work days are Monday thru Friday from 9:00am to 6:00pm. We will
make every effort to meet your needs, but a specific time is hard to set.
You may request an a.m. or p.m. time slot. Please allow a 1 hour
window of time to show up.
Do I have to do anything before my
cleaning day?
In order to give you the best value for your money, we ask that you
straighten up the night before. All clothes, papers and toys should be
picked up the night before. The crew does not wash laundry or
dishes.
Do I
have to be home?
Most of our customers are not. For
security, the company controls all keys everyday and only the crew
assigned to your house has access to the key. Keys are coded individually
and kept at the office. Otherwise, keys must be left out for us on the
cleaning day. We would prefer alarms not be set on your assigned day. If
you need to set an alarm, use special code 6243. If you forget to leave a
key a $25 dollar trip charge can be billed.
What if my cleaning falls on a holiday?
If
your scheduled cleaning day falls on a holiday, we will contact you to
reschedule your service or skip that particular cleaning day and clean
your house on the next scheduled time.
What if I need to change the
scheduled cleaning day?
You must give a 24 hour notice for changes. Please advise us as soon as
possible so unnecessary trips won't occur. Messages can be left on the
voice mail 24 hours a day. (281-855-9212) There will be a $25.00
trip charge if the office is not contacted.
How do I pay for the services?
Payment should be left on the day of each cleaning visit. Checks are
payable to Westside Maids
and should include sales tax. If you forget to leave a check, please mail
to: 16840 Clay Rd., Suite 103, Houston, Texas 77084.
Important Notes:
Please let us know if you have
pets. Please make us aware of any special cleaning
requirements or items we should not attempt to clean, such as: antiques,
costly rugs, furniture, marble, flooring, etc..
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